Hey Brad,

I just wanted to thank-you for all your help and going above and beyond from the moment we ordered our car until our most recent trip in there. Working in the automotive service industry has made me have high expectations, which you guys have met without issue. It is greatly appreciated. I am very glad that we got our Mazda 5 from your dealership and will be sure to spread the good word.

Cheers,

Christy Carter

Dear West Coast Mazda,

Thanks for your quality service to our Mazda 3. We have now moved to Abbotsford and get our vehicle serviced here. I’ve inactivated our vehicle from your list; however, I do want you to know that we thoroughly enjoyed our relationship with you for these past years. We always knew we could trust you. You did a superb job for us.

Thanks again.

Art and Rosabelle Birch

Carrie and Shane are very happy with their new Mazda 5.  Thanks, and please thank Mike for me as well.

I’ve never been happy enough with a dealership to send good friends there.

Rachel Twine

Hey Jose,

You are the best thank you for all these years servicing Mazda customers, you really know how to be the best to keep a customer happy and we are pleased to have you here

Gus and Martha Bonnett
Happy customers

John Sleiman is the best car sales consultant we’ve ever dealt with. We bought our MX5 in 2010 and went back to him now when we decided to trade in our Infinity EX35 for the 2013 Mazda 3 GT Hatchback. John is extremely knowledgeable and helpful, and he worked out the best deal possible for our trade-in. We highly recommend John and West Coast Mazda. Thank you John, for all of your help and great service!

Sincerely,
Colleen & Brian Hurzin

CUSTOMER SURVEY COMMENTS
MAY 2012
SERVICE

• My wife and I bought our Mazda new from Signature Mazda and even after moving to Pitt Meadows would still drive to Richmond to have them service our car. But after a while the quality of service dropped off dramatically. So we decided to try out West Coast Mazda and the service has been fantastic. So much, that when it was time for my Mom to buy a new car I insisted she buy from you guys. She still drives to your location from Surrey for servicing.

•  Tell them to see Jean because .. He has gone above and beyond to help me with my purchase of my car… Even got a courtesy car for me to use while my windows got tinted and the 1000km maintenance check.
• I have been dealing with Sam, e Service Advisor, for many years. He is efficient and has good customer service.
• The service was friendly, on time and they even gave me a ride home when I hadn’t pre-booked it.
• I would definitely recommend Mazda to friends and family, because of their knowledgeable staff and friendliness!!
• As someone who deals with a handful of dealerships on a regular basis, it was a nice surprise that this dealership focuses on customer services.
• Excellent service, always on time.
• Service are nice people! And I am always happy.
• My experience with everyone at West Coast Mazda has been outstanding!
• Great service. Jose was very knowledgeable and provided a friendly/ positive experience.

CUSTOMER SURVEY COMMENTS
MAY 2012
SALES

• I really appreciated the time with Lida when I applied for finance. When I returned to sign the papers I found the finance person very personable however she didn’t provide a lot of details beyond the basics.
• Lydia was lovely to deal with.
• I wouldn’t hesitate to contact John Slieman, our Sales Consultant, if we had any questions or concerns. He was knowledgeable, helpful and very competent and told us not to hesitate to call or come in if we had concerns. We were extremely pleased.

CUSTOMER SURVEY COMMENTS
APRIL 2012
SERVICE

Would you recommend West Coast Mazda Service Department to a friend or family member?

• Once again , Jose gave me the great customer service as he always does.
• Helpful!
• I have already had 3 friends buy Mazda’s this year, 2 co-workers and my daughter’s boyfriend.
• Staff are excellent.
• Very friendly.
• Very professional.
• Friendly service. Deal with issues. Helpful.
• Both the sales and service departments have provided excellent service. I would and have recommended West Coast Mazda to my friends.
• The experience there is always very pleasant and and good. I would and have recommended West Coast Mazda to friends.
• Staff extremely friendly and knowledgeable. Everything as promised.
• The service department Very helpful, fast, friendly and clearly know what they are doing.
• Just want to say that from the time I walked into your show room to look for and purchase a new vehicle, I have been very impressed with the professionalism, efficiency and friendliness of your staff. Having had my car serviced twice now, the same is true of the service and front counter staff.
• You people do a great job of customer service.
• The guys in the service department are very polite and helpful.

CUSTOMER SURVEY COMMENTS
APRIL 2012
SALES

Would you recommend West Coast Mazda Sales Department to a friend or family member?

• We have already recommended West Coast Mazda to many people!!
• I already have to at least three people….
• I will surely recommend West Coast Mazda and mainly my sales rep John.