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You Are All First Class

Good Morning Linda,

Thanks for following up on my service experience with West Coast Mazda. I was meaning to send you a note.
I have been very happy with the service provided from your front line team.

Jason was a great representative that introduced me to my new car and followed it up with class and customer focused messaging. He sold the car, but he sold me on your dealership as well.

Your phone is always answered with a very polite receptionists and the ability to present a keen organization on your phones is truly an art.

Your business office was very professional and managed to work a unique finance deal that assisted me greatly.

I was impressed with your service team as the guys on the desk are very pleasant and professional. Please note that I drive way out of my way to bring my car in for service. My first inspection and first service was completed on time, and getting a clean car back is always a treat. I will continue to support your organization for servicing my Zoom Zoom.

Finally I want to thank all of the staff that are behind the scenes as I know that every successful front line has a very strong support team in place and not always visible. Your follow up, the young person that washes the cars, the technicians that fix them, the management team that is ultimately responsible for my satisfaction. You are all first class

See you soon,

Paul Toering

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